Terms & Conditions
Welcome to our comprehensive guide on the terms and conditions for booking Umrah packages. These terms are designed to ensure a clear understanding of the booking process, travel requirements, and the responsibilities of both parties to guarantee a smooth and fulfilling pilgrimage experience. By booking with us, you agree to adhere to these terms, ensuring a safe and respectful journey.
- All ticket(s) booked through us are changeable and refundable (depends on fare policy).
- All upfront deposits are refundable or nonrefundable (depends on policy).
- Please note that it is the passenger's responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make or about any delays.
- Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline company less our administration charge. Please note that the refunds are processed in 7-8 business weeks, and no refunds would be paid out, till the same have been received from the relevant airline / supplier.
- All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.
- All quotes are subject to availability and are not guaranteed, until the tickets have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that tickets are generally issued within hour, on receipt of a full payment, however wherein the travel date is on the following day, the tickets are issued and sent across within 01 hour. If you do not receive your tickets within these time periods, please contact us straightaway.
- As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper tickets will be issued.
- Passengers are requested to re-confirm their bookings with either the travel agency / airline company 72 hrs. Prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.
- Passengers are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).
- Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required) and any additional travel documents.
- We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
- Travelers must ensure that their passport is valid for at least 6 months, from their return date of travel.
- All the passenger(s) can be covered by a travel insurance policy to ensure protection against unforeseen situations. Please note that the travel insurance is not a part of your booking and hence needs to be purchased as a separate component. Please note that any claim made under the insurance policy would be governed by the guidelines of the insurance company and we would not be liable to accommodate any claims / requests from passengers regarding the same.
- All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport / card through which the payment was made could be requested, against unsuccessful / unauthorized payments, in order to verify the genuinely of the cardholder.
- By not responding to this e-mail correspondence in 24 hours, you confirm to have accepted & understood, all the terms and conditions that govern you’re booking with us.
- Passengers who have performed Umrah in 1438H, have to pay SAR2000 additional fees for processing visas as per Hajj and Ministry authorities.
Application Processing:
We process applications based on the information provided by clients and are not responsible for any incorrect information given. While we strive to ensure accuracy, we are not liable for:
- Visa application refusal
- Visa denial
- Incorrect visa details
- Visa processing delays
Company Liability:
If any issues arise due to our error, our liability is limited to the cost of a replacement visa or a full refund of the fees paid. We are not responsible for direct or indirect losses. If the visa application is rejected for a valid reason, a full refund will be issued within 14 days.
Non-refundable Packages:
Once an Umrah package is booked and confirmed, it is non-changeable and non-refundable.
Hotel Arrangements:
Efforts will be made to meet passenger requirements, but alternate hotels may be offered with any rate differences charged accordingly. Two children below six can stay free with parents, but breakfast charges apply.
Travel Adjustments:
We aim to meet requested travel dates but may adjust due to availability. Room rates and airfares are subject to change at the time of booking.
Supplier Changes:
We are not responsible if suppliers change your hotel after confirmation.
Entry Denial:
We are not liable if you are denied boarding or entry due to improper documentation.
Compliance with Laws:
Passengers must comply with new laws or rules from the Saudi Ministry of Foreign Affairs.
Hotel Issues:
Any accommodation issues must be resolved directly with the hotel.
Additional Taxes:
Any new levies or taxes imposed by the Saudi Government will be added to the cost.